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Chat:Bridge Component Architecture

CB architecture.png

Components

  • Chat:Bridge Salesforce Package

  • Chat:Bridge App for Slack (hosted on Salesforce Heroku Platform)

  • Salesforce REST API

  • Slack REST API

  • Postgres DB (Salesforce Heroku Add-on)

  • Application Cache (Heroku Add-on) for transient context and data

Data flow from Salesforce to Slack through the Chat:Bridge App:

  • Chatter Feed and Comments

  • Files (Attachments or Embedded Images) from Salesforce Objects to Slack

  • Salesforce Object Data via pre-defined Layouts

Data flow from Slack to Salesforce through the Chat:Bridge App:

  • Slack Message Content

  • Slack Files

  • Search Salesforce Objects; Retrieve Details based on pre-defined Object Page Layout


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