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Knowledge:Bridge Configurations

Knowledge:Bridge Configurations

Knowledge:Bridge Confluence add-on provides two levels of configuration.

Global configuration – performed by Confluence admin for authenticating Confluence to Salesforce

  1. Configure OAuth credentials for authentication to Salesforce
  2. Authenticate to Salesforce for publishing Confluence pages to Salesforce Lightning Knowledge Articles
  3. Backup and Restore Knowledge:Bridge Add-on configuration and activity data

Space configuration – performed by Space Admin for setting up Confluence space for Knowledge:Bridge Publisher

  1. Enable the Space for publishing pages to Salesforce Knowledge Articles
  2. Grant permissions to Confluence Groups for publishing pages to Salesforce
  3. Assigning publishing metadata (Channel, Category, Article Type, etc.) to page(s)
  4. Bulk publishing of pages in a Space

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