This page contains information specific to Jira Cloud

Estimated time for installation and configuration: 60 minutes

Integration User

An Integration User account is used in each application to perform transactions in the other.  This also means that users in each application do not need to have an account in the other to access data.

Before embarking on the installation steps, please be sure to have an account in each of the two applications that will be used for authentication and for submitting all transactions to the other application.  We recommend setting up an integration user account in each – Salesforce and JIRA for this purpose.  Furthermore, the profiles associated with each account will depend on the types of actions it will perform in the other application.

Typically, Salesforce User and JIRA User/Developer profiles suffice for most of the integration functions.

Admin privileges are not required for either of these accounts configured as Integration Accounts.