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| Issue Creation and Update | - Create JIRA Issue(s) directly from Salesforce Case
- Link Case to existing JIRA Issue(s) in Salesforce
- Edit JIRA issues in Salesforce
- Link a Case to multiple Issues
- Link an Issue to multiple Cases
- Search JIRA issues in Salesforce
- Map Salesforce Case attributes to JIRA Issue fields, including custom fields
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| Sharing of Case and Issue Attributes | - View Issue details in related Salesforce Case
- View Case attributes in related JIRA Issue
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| Sharing Comments between Salesforce and JIRA | - Send comments from a Salesforce Case to all or a specific related Issue in JIRA
- Send comments from a JIRA Issue to all or a specific related Case in Salesforce
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| Sharing Attachments between Salesforce and JIRA | - Share Case attachments with related JIRA issues
- Share Issue attachments with related Cases
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| Tracking Issues in Salesforce | Follow JIRA Issue updates on Chatter through its related Case(s) (*JIRA On-Premise only) |
| Reporting | Use Salesforce Reports to create reports and dashboards linking Case, Account, Contact, and other Case-related objects with JIRA Issues. |
| Configurability | - Select list of Project and Issue Types for creating issues from Salesforce
- Select list of Case attributes to send to JIRA for displaying in the issue context
- Select JIRA Issue attributes to display and retrieve in Salesforce (for reporting)
- Configure Issue events to display in Salesforce Chatter (*JIRA on-premise only)
- Configure if Issue should be automatically created upon Case creation
- Configure if Case should be closed if Issue is closed (*JIRA on-premise only)
- Proxy User ID (Integration User) for representing transactions between Salesforce and JIRA
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| Mobile | - Search, View and Update JIRA Issues in Salesforce1 on mobile devices
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