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zAgileConnect 1.9

*Jira Server and Jira Data Center add-on only update (1.9.5-8)

Release Date: April 18, 2022


  • Fix for Atlassian's Authentication bypass in Seraph - CVE-2022-0540

Release 1.9.5

Release Date: May 20, 2019


  • Due to a recent update in Jira Cloud API related to Issue metadata, zAgileConnect package configuration option 5 (Select Issue fields to pull from Jira) was no longer accessible.

This patch is only relevant for Jira Cloud customers

Links to packages specific to each release are below.  Please be sure to choose the version corresponding to the package you wish to upgrade.  If you are installing into a sandbox organization you must replace the initial portion of the URL with

For any questions, please contact us at support at

Upgrade for zAgileConnect Salesforce package 1.9.x

Use this URL to install the package into any organization:

Jira Cloud Add-on update

Release 1.9.4

Please refer to: zAgileConnect Salesforce package update for user privacy changes in Jira Cloud

Release 1.9.3

Release Date:  September 1, 2018 (For Jira Cloud Users only)


  • Due to a recent update in Jira Cloud, Issue Transitions performed from Salesforce fail if null values are sent to Jira as part of the transition action.  This would be if no comments or field values were provided for the transition.

Release 1.9.2

Release Date:  May 18, 2018

zAgileConnect Release 1.9.2 is an important update to address an issue encountered with Case-Issue Field Mapping configuration page (screenshot below) when deployed in the Salesforce Summer ’18 Release.  This patch update is recommended for all customers with zAgileConnect 1.9.x package, ahead of the Salesforce Summer ’18 rollout to production and sandbox orgs.

Lightning Experience Compatibility

In addition to the patch mentioned above, 1.9.2 also incorporates Lightning Design System in the package visualforce pages.

Use this URL to install the package into any organization:

Note: If you are installing into a sandbox organization you must replace the initial portion of the URL with

What Happens If You Do Not Upgrade?

Without this patch, the Configuration below will not be able to retrieve and display existing Case-Issue Field Mapping or allow you to configure any new mapping.  However, existing mapping will continue to function for Issue created or updated from Salesforce.

Release 1.9.1

Release Date:  January 25, 2018


  • Incompatible Case ID captured in Jira Cloud when Jira Issue is created via Service Cloud Console, thereby impacting some Case-related operations in Jira (Case update to Jira, Case-Issue Unlink)

Please note that this bug is related to zAgileConnect v1.9.  It has been reproduced in Salesforce ver 54 (Winter 18).

Description: This bug impacts Jira Cloud customers and is observed when Jira Issue is created from Service Cloud Console.  In this scenario, API-incompatible version of Case ID is captured in Jira to associate the Case with the Issue, thus impacting some zAgileConnect functionality.

Specifically, Salesforce returns a 15 character ID representing the Case from which Issue is created, rather than the 18 character ID needed for use in API calls.  This 15 character ID captured in Jira to associate the relationship of Case to Issue is incompatible with other Case-related operations (Case information update in Jira, Case-Issue Unlink), thus impacting the functionality of these operations.

Release 1.9

Release Date:  October 16, 2017


  • Support for Related List Jira Issues page in Salesforce Lightning
  • API for Issue Creation and Update
  • API for Issue Link, Unlink and Delete
  • API for posting Comments to Issue from Salesforce
  • API for posting Attachments to Issue from Salesforce


  • Improve page load performance in Issue Create and Edit screens
  • Support for Resolve Issue Screen pop up when transitioning Issue in Salesforce
  • Support Salesforce Files for other sources besides Case
  • Mapping of text and formula Case fields to Issue picklist and multi-picklist fields, including Components, Versions
  • Remove Issue transition steps from mouseover popup in Related Jira Issues page
  • Support for mapping Issue Timetracking fields (Original Estimate, Remaining Estimate)
  • Comments from Jira may be posted to Case Feed or Case Comment


  • Multiple Jira Issue created if Create button hit multiple times in succession
  • Handle long filenames in attachments
  • Increase timeout on responses from Jira to 30 sec for Issue Create/Detail operations
  • Issue Search without Case context does not open Issues in Console
  • CSV Import download link broken after import is completed
  • Uploading local file causes exception when file is empty
  • Changing Project and Issue Type when creating Issue caused fields to be overwritten

Upgrading to v1.9

v1.9 is a Salesforce package upgrade.  It may be upgraded directly over v1.8 and from the AppExchange, without any need for reconfiguration or data migration.

To upgrade to v1.9 from older releases, please refer to the appropriate Release Notes for each subsequent major release.

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