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Jira Service Management (JSM) Forms for Jira Cloud

zAgileConnect v1.17.0 introduces support for Jira Service Management (JSM) Forms for Jira Cloud. The default JSM form is presented to the user in Salesforce when creating a JSM Request and the Request Type has an associated Form configured in Jira.

Only the default attached Form for a Request Type is supported.

JSM Forms require a different type of authentication to Jira from Salesforce. See Enabling Connectivity between Salesforce and Jira via OAuth 2.0 Authentication


Example:

Request Admin Access Form (defined in JSM)

image-20250617-221710.png

Form as displayed when creating the ‘Request admin access’ Request Type in Salesforce

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Supported Field Types in JSM Forms

Text Fields

Types

Supported Field Configurations

  • Short Text

  • Long Text

  • Email

  • URL

  • Required field

  • Default value

  • Regular expression validation

  • Minimum and maximum limits for characters and/or words

Choice Fields

Types

Supported Field Configurations

  • Radio buttons

  • Checkboxes

  • Dropdown

  • Multi-select dropdown

  • Cascading dropdown

  • Options setup, excluding 'Other' option type.

  • Required field

  • Default value

  • Minimum and maximum number of options

  • Required choices

Date Fields

Types

Supported Field Configurations

  • Date

  • Date & Time

  • Time

  • Required field

  • Default value

  • Minimum and maximum values

Numeric Fields

Types

Supported Field Configurations

  • Number

  • Required field

  • Default value

  • Minimum and maximum values

  • Allow only whole numbers (integers)

User Fields

Types

Supported Field Configurations

  • Single User

  • Multiple User

  • Required field

  • Default value

Unsupported Field Types in JSM Forms

  • Paragraph

  • Assets object/s

  • Attachments

Supported Linked Jira Field Types

Linked Jira Fields to JSM Form Fields are supported in zAgileConnect for the following Jira Field Types only:

Standard fields: summary, duedate, priority, versions, fixVersions, components, assignee, reporter.

Custom fields: textfield, float, datetime, datepicker, select, multicheckboxes, cascadingselect.

Supported Formatting in JSM Forms

Sections

zAgileConnect supports JSM Form sections and conditions associated with sections.

Supported Atlassian Document Format (ADF) Content

  • Layouts

  • Tables

  • Rich Text

The following ADF elements do not support embedded fields:

  • Info panels

  • Quotes or citation

  • Numbered or bulleted lists

Limitations for JSM Forms in zAgileConnect

  • JSM Forms are only available for Issue creation from Salesforce.

  • Editing forms from Salesforce is not supported.

  • Attach forms to existing Issues is not supported.

  • Viewing the fields filled out in JSM Forms (other than the mapped to Issue fields) is not possible from zAgileConnect.