In this page we will describe all the necessary JIRA permissions for the JIRA Integration User.

JIRA Integration is not required to have Administrator privileges.

Salesforce users interact with a subset of JIRA Projects, for all these Projects the JIRA Integration user requires the following permissions:


JIRA PERMISSIONZAGILECONNECT FEATURECOMMENTS

Browse Projects

  • Link Issues
  • Create Issue
  • Search Issues
  • Sync Issue updates
  • View Issue Details

Edit Issues

  • Edit Issue
  • Transition Issue
  • Create Issue (*JIRA Cloud)
  • Link Issue (*JIRA Cloud)

Create Issues

  • Create Issue

Delete Issues

  • Delete Issue

zAgileConnect only allows deletion of Issues created from Salesforce.

Linked Issues can not be deleted from Salesforce.

Transition Issues

  • Transition Issue workflow

Close Issues

  • Transition Issue to Closed status

Resolve Issues

  • Transition Issue to Resolved

Schedule Issues

  • Edit Issue
Ability to set Due Date Issue field. If not enabled the field Due Date is not displayed in the Create/Update Issue form in Salesforce.

Assignable User

  • Create Issue
  • Edit Issue

In the scenario where the Reporter/Creator of the Issue is configured also as the default Assignee.


Assign Issues

  • Create Issue
  • Edit Issue
Ability to Assign the Issue to JIRA users in create or edit issue. If not enabled the field Assignee is not displayed in the Create/Update Issue form in Salesforce.

Modify Reporter

  • Create Issue
  • Edit Issue
Ability to specify the Reporter. If not enabled the field Reporter is not displayed in the Create/Update Issue form in Salesforce.

View Voters and Watchers

  • Sync Issue updates
  • View Issue Details
If not enabled Salesforce can not pull Votes and Watchers Issue fields. Also theses fields will not be displayed in Issue Details VF page.

Add Comments

  • Send comments to JIRA
Ability to send comments to JIRA with #salesforce.

Edit All Comments

  • Update comments
Ability to update comment already sent to JIRA.

Edit Own Comments

  • Update comments
Ability to update comment already sent to JIRA.

Create Attachments

  • Send Attachments to JIRA



User Masquerading (for on-prem JIRA)

Most of the zAgileConnect features are performed used the Integration user permissions. But certain operations like Create Issue, Update Issue, Transition Issue, etc can be performed using the current Salesforce corresponding JIRA User permissions (if Salesforce email address matches a JIRA user email address).